News and Reviews

If this were a perfect world, this is where I would post the scores of book reviews the current edition of The Art of Client Service would generate. But this is a less than perfect world, and I have no idea if there will be even a single review to share.

Still, I need to put something here, so how about a news release on the book? That could be useful. If you’re an editor, a writer, or a reviewer, or if you’re just plain interested, download the PDF.

While I’m working on getting those book reviews, I do have one item to share: my interview with Wagner dos Santos on the podcast Bigeye Live.  It runs about an hour, but you can easily watch it in smaller segments if you’re pressed for time.  If you want to take a look, click here.

Now, this isn’t exactly “news” or a review, but Hubspot’s blog, Agency Post, ran an excerpt of Chapter two of the book, which you can find by clicking here.

An update

Okay, several years have passed since the publication of the book, and it’s clear reviews for a book like mine are hard to come by — I’m not Michael Lewis or Malcolm Gladwell — but there are a few blog posts on the current edition worthy of mention.  Here’s a list, with links to the posts:

  • Let’s start with a podcast interview conducted by Tristan Ruml of the firm ZenPilot.  Our conversation runs to nearly 30 minutes, but there also is quick written summary of what we covered that’s worth a look.  Check it out here.
  • Then there’s the online magazine Creative Boom, an online magazine that includes an article called “10 of the best books to help improve client relationships.”  If you scroll down, you’ll see The Art of Client Service is fourth on the list. The review calls it “Powerful for those new to business or industry veterans who want to refresh or validate what they already know.”  You can find it here.
  • The ANA Educational Foundation excerpted the book’s first chapter, “What Makes Great Client Service,” and its second, “Account Management’s Role.”  Together they provide an extended sense of the book’s content; you can find both chapters here.
  • The Tacoma, Washington marketing agency Rusty George has a blog post by Jenny Carr called, “5 Client Service Strategies to Live by” that lists her five take-aways from the book.  You can find it here.
  • Haley Reckling of 88/Brand Partners quotes the book a couple of times in her post, “The Importance of Account Service.”  You can find it here.
  • The PR/marketing firm Franco convened a session of its Renaissance Readers Book Club to discuss take-aways from the book, “Core Values and Connections from The Art of Client Service,” which you can find here.
  • Stout Heart created “4 Advertising Books That Should Be In Every Agency Nerd’s Library,” with The Art of Client Service making the cut, along with Ogilvy on Advertising and Positioning:  The Battle For Your Mind.  Pretty prestigious company, I’d say.  You can find  what they say abut the book here.  (Who you calling a nerd, BTW?)
  • There’s a post by Sarunas Budrikas, of Chicago-based agency Angle180, which you can find here.
  • There’s also a post from One Hero Creative, which you can find here.
  • There’s a reference to the book in an Eckel and Vaughan post you can find here.
  • There’s a review by the agency Comma, which you can find here.
  • Okay, summer’s long over, but Ramona Sukhraj of the agency IMPACT put together “6 Summer Reads That Will Help Shape Your Career” that includes The Art of Client Service among her recommendations.  You can find it here.
  • And one final post from MGH, which you can find here.

Yes, reviews are hard to come by, but this list of more than a dozen posts suggest there is a good bit of positive chatter about the book, for which I am most grateful.

I’ll come back to this periodically to update it; in the meantime, if you come across anything you’d like to share, email me.